[Bazza]

Hello everyone!
I am a happy owner of a Mazda from Russia.
MX-30 is not officially sold here, the car was brought from Germany.
I want to connect my car to MyMazda app.
There is a similar localized application in the Russian Apstore, but it does not recognize the car by the VIN code. Most likely due to the fact that the cars are not officially sold.
I created a new German account and installed the program MyMazdа.
For registration, I only had an American phone, I registered in the USA, but after such a registration, the VIN code is not recognized.
Some users from Russia went further, they registered with a German phone number, but when entering the VIN code, the car does not issue a code.
Can you please tell me how to solve the connection problem?
Sorry for my English )

 

[Thebriggie]

Could it be the esim in the car cannot communicate on your mobile network supplier. Do mazda have an agreement with a Russian network supplier?

If the app cannot handshake with the car could that cause the issue you describe?

Doesn't help you sorry but got to ask

Alan

 

[Milkfloat]

For sure Thebriggie is correct. The communication is car to server, server to phone and vice versa. With no official presence in Russia, there is no car to server communication. The problem is not phone or App related.

 

[Bazza]

Well, firstly, you can go on a trip to Russia, will the connection with the car really disappear?
Secondly, other Mazdas are officially sold in Russia and they work through a localized version of the application МyMazda.
Can you please ask this question to your dealer?

 

[Thebriggie]

I suspect the answer is yes the connection will disappear. Secondly other Mazdas may be sold but do they have the same mazda connections as the mx30. I ask because if it is a localised version and not a pan europe/balkans one this may be the issue. Thirdly if they sell other mazdas in Russia why can't you ask the dealers there? Dealers outside Russia I suspect will not be interested as it is not their problem.

Sorry but we are only trying to help guide you towards the potential problem

Alan

 

[Bazza]

can you please explain to me how it works?
you register in the program, enter the VIN code and the machine gives some kind of answer?
but how to remove the control of the previous owner or even understand who can connect to your machine or not?
the response of our dealer is that it is impossible to connect to the localized version of the program with this VIN code.

 

[Bazza]

I have no illusions that it will work with a localized program.
I hope to at least establish a connection with the European version.
and this is where the European dealer can help, since the car was officially bought from them. or to officially answer that having gone to Russia, the connection will be lost.

 

[Thebriggie]

Basically you have the vin of new cars registered on a central server database. When you purchase the car and set up the app it asks for the car vin. The app registration sends that vin to the central server and handshakes with the previously set up vin. That allows peer to peer communication via the central server. It will maintain that owner link until someone deletes it hence the reason you cannot register it again I suspect.

If it was previously owned it was up to the dealer to ensure the previous registration was deleted allowing the next owner to register the car again. If that's the case you need to get in contact with the dealer who sold you the car. They should be able to answer all your questions and sort it out.

Sorry, Alan

 

[angelicquest]

I need to interface my vehicle to MyMazda application.
There is a comparable limited application in the Russian Apstore, however it doesn't perceive the vehicle by the VIN code. Probably because of the way that the vehicles are not formally sold.

 

[bassek]

The issue is that the car communicates via the local mobile network. When a car sold in Germany, the network agreement for the German dealer surely does not pay the roaming fees in a non-European Union country.

 

[h5n1xp]

Just a thought, can you connect the car to Wi-Fi and register it?

 

[seasidebaz]

There's no wifi connection facility in the MX-30, it's mobile networks only unfortunately

 

[birillo_79]

As other said the car has a sim (or esim or whatever) to establish a data connection to the mobile network. This is used for traffic info of the nav for sos calls and to connect with your mobile. As you know the car can send its position, the status and you can control doors and climate from remote. Most of cars have a similar implementation. The sim might be a national or european one (usually vodafone as covers most of europe) and has a free roaming agreement for the region. Some manufactures offer the plan for free lifetime, others will carge you after a trial period (3yrs usually). Now if you are out of the region I guess your car is not connected. As other said I would give it a try with a dealer. Also I would enter the diagnostic mode (check on the forum). You will see there in which country the car is registered and I think you can check also the sim connection status somehow (it is read only so nothing you can change there though!)

 

[Thebriggie]

FYI

What is the difference between the two-way authorization validation code and the authorization code?
While both codes are for security purposes, they work differently:
Validation Code: Used for two-way authentication when you initially sign into your MyMazda app account. This code is sent to the your smartphone device via SMS. You will enter your validation code in to the MyMazda app after receiving it via SMS during the app registration process.
Authorization Code: Used to pair your MyMazda account to the vehicle. This code is sent to the vehicle’s head-unit display. You will then enter the authorization code in to the MyMazda app after confirming it on the vehicle’s head-unit display during Connected Services enrollment. This needs esim to be active.

MyMazda app.
For security purposes, dealer processes will need to be in place to terminate Connected Services from former driver when vehicle is returned.

But from the same handbook it states this.....

Does deleting my MyMazda app account cancel my Connected Services subscription?
Yes, deleting your MyMazda account ends your subscription to Connected Services.

For subsequent owners of the vehicle, how do we re-register the vehicle to the new owner and shut off data from the first owner? New owner can simply override the Connected Services functionality from the first owner at any point via MyMazda app. New owner is alerted that they are taking over from another owner. The first owner is notified that services are terminated.

So I am a bit confused regarding subsequent ownership with mymazda Connected Services to be honest🤔

Alan

 

[birillo_79]

1 car can be paired to 1 account only. As you have to be physically in the car to get the code they made it simple. The one pairing now unpairs the account paired before (as anyway is someone who has the car and car keys). Not clear if more than one account/app can be connected at the same time. Like a couple sharing the car defo want to have both the app. Sounds like can be done but login in with the same account on both apps would be the turnaround?

 

[Thebriggie]

You can as the primary account invite up to 4 sub accounts but you can only ever have one primary. You can have the primary account on multiple devices (as I have) but the primary account can only be active on one device at a time. To invite other people go to mymazda app, top right 3 lines, select my mazda and then my vehicle, drivers.

Mazda handbook states:

One of the benefits of the MyMazda app is the ability to
share part or all of the Connected Services with your family,
friends or others who use the vehicle.
A maximum of 4 secondary drivers can be registered, and
permissions for use of Connected Services by secondary
drivers may be changed or removed at any time by the primary account.

The question in my head, and it may be stupid, but here goes. If your car is stolen does it mean that a 3rd party could reregister the car using the vin displayed on the car and delete the legal owner from mymazda connect services. It just says the previous owner would be notified and nothing else. I know it is improbable and there is a whole lot of baggage that goes with that statement but I just wonder what safeguards are in place to stop that happening. It is not clear from the various handbooks.

Anyone know the definitive answer?

Alan

 

[kopaszkrapek]

#Mymazda app quick guide

 

[Thebriggie]

Kopaszkrapek, I have been through this a few times and cannot find anything about second owner registration and overwriting the previous owner. It would be good to see it in black and white. Have I just missed it? I know the question I asked is a bit out there and maybe I should just let it lie but my cranium doesn't work that way unfortunately.

Alan

 

[mkii.px]

Just a side comment. The car uses the local mobile network - if the network coverage is poor could this explain some of the strange effects with the car-mobile comms? (and how's the network in the Ukraine?!)

 

[Thebriggie]

Mkii.px as per most mobile networks you will have black and grey signal spots. No doubt. You can check for signal coverage for mobile networks such as Vodafone (if that's who Mazda use pan european) at a basic level in your area but you really need a mobile on that network to check it out properly using signal testing apps. I wonder if somewhere in the car it details the connection status...must look tomorrow. Who knows about poor signal effects on car to server to app connections and what strange things it may throw up!!!

Alan