[MartinU-MK]

Anyone else had this?
on about 3 occasions in the last 4 months the car is on charge at my home new motion charger and locked.
without ant cause I can determine the car alarm goes off.
I unlock and lock and all is ok with no repeat.

must be a reason…

 

[Milkfloat]

It has happened to me. I had requested an update on the App whilst charging. As usual, I waited a while but it didn't refresh so I did it again and the alarm went off.

 

[Marcel21674]

It has happened to me. I had requested an update on the App whilst charging. As usual, I waited a while but it didn't refresh so I did it again and the alarm went off.

The app is terrible slow. I really hope mazda is going to work on that.

 

[Nikki]

It has happened to me. I had requested an update on the App whilst charging. As usual, I waited a while but it didn't refresh so I did it again and the alarm went off.

It is also happening to me every night this week it goes off even if its not on charge it goes off for 40 seconds very annoying i wonder is there a way to disable this feature

 

[toptenor]

Yes, this has happened to me as well on two occasions. On both occasions the car was connected to start charging after midnight and the alarm went off before charging had started

 

[Baz1964]

Not had any similar problems, charging mostly every night, but via three pin mains plug not a fast charger - is everyone else using a fast charger or standard mains? (saw Martin was on the New Motion charger)

 

[Mezla]

My MX-30 is only a few weeks old, delivered at the beginning of this month and this happened to me this morning at about 6:00am:

It was plugged in on a UK 3 pin normal plug Sunday afternoon.
It had finished charging about 10:30pm Sunday night.
I looked at the app at 6:00am Monday morning and it showed 100% charged (Plugged in - Not Charging).
I refreshed the Vehicle Status screen.
When the app received and displayed the “Real Time Status” message the alarm went off.

It’s only happened once but seems to be when the car receives or sends an update to the app.

 

[mkii.px]

Anyone else had this?
on about 3 occasions in the last 4 months the car is on charge at my home new motion charger and locked.
without ant cause I can determine the car alarm goes off.
I unlock and lock and all is ok with no repeat.

must be a reason…

Yes I've had several incidents when the alarm as gone off for no obvious reason. I thought the issue was related to the end of charging or the use of the internal thief deterrent (third click on the key fob) but the last occurrence was weird. The app would not allow me to login without updating the app. So I went to Google Play to update the app but Google Play reported that no update was available. I tried clearing the app cache but this had no effect, so I deleted the app and reinstalled it. As soon as I reconnected to the car, the alarm went off - at 1:15am!!

The dealer says they have a tool to look at reports when the alarm goes off. But the information they had was different to my experience so I don't think their tool is very reliable - there are clearly use cases that have not been recorded by the alarm monitor. As far as I know the dealer has not taken any action to report this to Mazda. What's been the reaction with other dealers?

This is not the only fault I've found with the car and I'm not happy with the lack of real analysis on this and other faults displayed by the dealer. I still like driving the car but I am concerned that Mazda's usual attention to detail seems to have gone adrift here. I also wonder whether the dealer network is fully trained on the MX30 - first electric vehicle, odd door design.

 

[mkii.px]

Yes I've had several incidents when the alarm as gone off for no obvious reason. I thought the issue was related to the end of charging or the use of the internal thief deterrent (third click on the key fob) but the last occurrence was weird. The app would not allow me to login without updating the app. So I went to Google Play to update the app but Google Play reported that no update was available. I tried clearing the app cache but this had no effect, so I deleted the app and reinstalled it. As soon as I reconnected to the car, the alarm went off - at 1:15am!!

The dealer says they have a tool to look at reports when the alarm goes off. But the information they had was different to my experience so I don't think their tool is very reliable - there are clearly use cases that have not been recorded by the alarm monitor. As far as I know the dealer has not taken any action to report this to Mazda. What's been the reaction with other dealers?

This is not the only fault I've found with the car and I'm not happy with the lack of real analysis on this and other faults displayed by the dealer. I still like driving the car but I am concerned that Mazda's usual attention to detail seems to have gone adrift here. I also wonder whether the dealer network is fully trained on the MX30 - first electric vehicle, odd door design.

I'm currently using a 13A plug in my garage. Charger will be installed in November.

 

[mkii.px]

Dealer (Edwards, Worcestershire) say they need video evidence of the alarm going off before they're prepared to take this further. They say their monitoring software says the alarm last went off 34 days ago. My written evidence says it went off at 1:15am 9 days ago. I'm now deciding how to progress this. I may go direct to Mazda.

 

[mkii.px]

I now have a short video of my MX30 alarm sounding at 10pm. Unusually I think the lights were not flashing at the same time as the audible alarm. I started charging at about 3:45pm and I had been monitoring the charging process from about 9pm as I wanted to stop charging when the battery reached 80% capacity. At 9:59pm the alarm sounded and I managed to record a 19 second video before the alarm stopped without me trying to unlock the car. Is this alarm signalling some other problem other than a security issue e.g. a battery alarm or a charging issue?

I had already contacted Mazda about the other issue I have with a door rattle and they've said they will get their MX30 specialist to work with the dealer to try to resolve the issues. I hope this achieves a solution to both issues. I'll report here on the progress made.

 

[Shaun.F]

Just got my MX30 at the end of October, we have had the mysterious alarm sounding but no other indications whilst plugged in and not plugged in. I had thought it was something else or some other alarm as it is short lived and i could see no other lights etc, so i am now thinking its the aforementioned mystery alarm.

 

[seasidebaz]

Did anyone get this solved? Think mine went off at 5:58am today (sound, no lights so not 100% sure it was mine) which is exactly the time when a push notification came through saying charging was complete

 

[DarrenB]

Hello all. My alarms just tripped on it’s first charge via a 3 pin plug, just as it hit 31%. I also checked the update status at the same time, as I’m sad enough to check every percent being it’s my first EV 😬. I’ve emailed the dealer but wonder if anyone else has got any further with identifying the issue? Thanks

 

[Shaun.F]

Well ok, just confirmed my car has the occasional alarm tripping, did it last night about two minutes after plugging in and locking the car, no reason for it and just the siren nothing else. Wake up Mazda you've got a problem! If they follow this?!

 

[DarrenB]

Hi all. I’ve noted when my alarm trips it’s always at night, possibly due to a drop in temperature. Is everyone else hitting the issue at night, as just trying to get some info for the dealer. Thanks

 

[seasidebaz]

5:50am here so technically night time

 

[mkii.px]

I've been told that Mazda are planning a software update. I've given them the symptoms (audible but no hazard warning lights) including a video of the car doing it. Crossing fingers that a software fix does the job.

 

[DarrenB]

I've been told that Mazda are planning a software update. I've given them the symptoms (audible but no hazard warning lights) including a video of the car doing it. Crossing fingers that a software fix does the job.

Hi. That’s interesting that your hazards don’t go off as mine do, so are they separate issues?

 

[DarrenB]

I've managed to trigger my alarm today when stopping the climate control via the app. The car was not plugged in, so I think my issue is more related to the app starting the alarm than the car.