[h5n1xp]

Agreed. My car software was updated yesterday (solution to 12V battery losing charge if car doesn't switch off e.g. is doors not locked). Car started charging at 00:30 today. At 1:30 (foolishly) I did a request on the app to check on the progress of the charge. Seconds later the alarm went off. Didn't get a full diagnosis as I clicked on my remote key to stop the alarm as it was so late. MyMazda app software version is 8.1.0 (latest version I believe) and I'm using an android phone.

Ok I've read this thread; In summary, if you check the car status (possibly only when the car is charging, so this needs to be checked) with the android app, it causes the alarm to activate (without flashing lights).
Has anyone tried to repeat this with the iPhone App? If the same thing occurs then we can narrow it down to a software problem on the car.

 

[DarrenB]

I've triggered the alarm a few times via the app on an iPhone, but when the car is charging and also not charging. It seems to happen when the car is sending an update to the phone, either by manually refreshing the app or the car automatically updating the app after reaching a full charge.

 

[h5n1xp]

I've triggered the alarm a few times via the app on an iPhone, but when the car is charging and also not charging. It seems to happen when the car is sending an update to the phone, either by manually refreshing the app or the car automatically updating the app after reaching a full charge.

Brilliant, someone needs to get a car to a dealer and record a video of this happening.

 

[seasidebaz]

I've only triggered it at night, once when charging on the 3 pin and requesting a status update, then another time when charging finished and the notification was sent to my phone. I don't think it's possible to deliberately recreate.

 

[h5n1xp]

I've only triggered it at night, once when charging on the 3 pin and requesting a status update, then another time when charging finished and the notification was sent to my phone. I don't think it's possible to deliberately recreate.

Unless we can identify set of conditions which, more often than not, trigger this fault, I'm not sure we will be able to make a compelling argument to Mazda.

 

[Thebriggie]

The app does not talk direct to the car. It does it via a central server. So if the alarm is triggered when sending unrequested status updates that must be a 2 way process. Car to central server, central server to user app.

So, h5n1xp, don't forget the server software. That could also send spurious signals to the car. Some users are reporting that charging starts when requesting status. Is that app or central server. So is it the app sending spurious messages to the central server or the server software sending them. So we have three/four suspects. Car, server software, android app/ios app.

The problem is not having a repeatable process to knock potential candidates off the list. If we could repeat we could remove the app. If that doesn't work how do we as mere users differentiate between car and central server software?

Mazda need to be made aware (if they are not already) of this but as a forum how do we know if its already been investigated / registered or even resolved awaiting s/w distribution or server update...

I wish Mazda Europe would make their presence known on this forum so we at least know they have an ear to the ground and are not just waiting on dealer feedback.

Rant over...

Alan

 

[DarrenB]

I need to get back to my dealer as he said he would get onto Mazda about the app if I thought it was that. As I no longer constantly ask for an update on the charge I haven't had the issue for a few weeks now.

 

[mkii.px]

Brilliant, someone needs to get a car to a dealer and record a video of this happening.

I did this in November ...