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Discussion Starter · #1 ·
Hi you all!
I guess this has been posted many times, but I've read through and I still cannot figure out what's wrong. I have a brand new mx-30 (I got it last friday), and today I wanted to charge it for the first time at a public charger (ac2, afaik). No schedules, no 12v battery problems, radiator replacing or whatever, as I have read in other threads. Also, I've tried to reinstall the app. That didn't help either.
I just plug the cable, start the public charger, green light, car charging, and after a little while, the car says that the charging is complete (at 46%, go figure), and I get no error messages. Nada.
Did I oversee something? Is there anything in the app or any other settings in the car that stops the charging session?
I'm clueless.
Thank you in advance for the help, and for the patience.

Phoebe.
 

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Phoebe, is/has it only happened one one charger or multiple chargers?
Different locations?
I assume you have only tried it on one type2 cable?
Have you tried it using the granny charger?
And no % set for ac or dc charging limits?
Is the car esim signal strong?

Apologies just trying to knock down obvious candidates. As well as the charger to car to charger signalling via the cable, the charger will have its comms back to its base. The car obviously has its comms back to the Mazda server via the esim. Most problems I have had are duff public charger comms issues.

Alan
 

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Discussion Starter · #3 ·
Phoebe, is/has it only happened one one charger or multiple chargers?
Different locations?
I assume you have only tried it on one type2 cable?
Have you tried it using the granny charger?
And no % set for ac or dc charging limits?
Is the car esim signal strong?

Apologies just trying to knock down obvious candidates. As well as the charger to car to charger signalling via the cable, the charger will have its comms back to its base. The car obviously has its comms back to the Mazda server via the esim. Most problems I have had are duff public charger comms issues.

Alan
Hi Alan!
Thank you for your quick response. I did not try the granny (do not have access to it, I live in an apartment building), I've used only the type2 charger cable provided by the dealer (Mennekes cable). I've tried two locations. No % set, no charging limits.
How do I check the esim signal?? Do you mean on the mobile phone or something else? I'm a newbie :)
I have to activate the charging on the public charger via an app. I does not give error codes...

Phoebe.
 

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To check your esim signal strength see the following. Apologies if this is already known. Turn on the car and then go to entertainment or navigation and it should show bottom right. Obviously the more bars the better. Thanks to birillo_79 for finding this originally on the U S version, this is from the UK version. Its good to know if you have remote connection issues or strange errors

Alan



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Discussion Starter · #6 ·
Hi again,
Yes it is only one provider. I've sent an email to them (no response yet). The signal is good, thank you for pointing this out. :)
I'm gonna try again, but this time I'll try to charge from the Mazda app.... I'll report back. I mean it should just charge if it is plugged in, but I want to see what happens anyway. Be back in short while.
 

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Check in the app message centre. ( top right 3 bars). Go across the categories and check. Vehicle status should show messages. Worth checking. The two obvious candidates at the moment to knock down are the charging app/supplier and the cable (granny cable charging aside). Starting from the car or the app shouldn't make a difference but who knows! Is it possible in you vicinity to try another provider? Sorry if this isn’t helpful but got to ask

Alan
 

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Discussion Starter · #8 ·
Thank you for taking this time to try to help me. Questions are always helpful, thanks for that. It gives hints, hehe.
So: I plugged the car, after a few minutes, it stopped charging again, then I tried to start the charging from the app, and boom, it started charging again and it did not stopped. So it seems it can only be charged if I start the charging in the app as well. Weird. And this is a different kind of trouble: my husband is the main driver in the app. If I do not have his phone, then I have to log myself in the app in my phone with his credentials, and he will be logged out. It seems silly that one cannot have more than one user.... Annoying I would say. Tomorrow I'll ring the car dealer. It has to be something in the app that doesn't allow me to charge just by plugging in the cable and start the public charger....
I'll find out.
Thank you Alan!!!! It was so kind of you to help me out!

Phoebe.
 

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Interesting thing from a previous thread. If both parties has the app, one as primary and one is secondary and both are active the app gets confused who to communicate with. Ensure the app always connected is not set to on as that can cause app confusion. The previous thread the charging would stop after a few minutes. The owner turned off his wife's app (uninstalled it) and the charging went ok afterwards. Just asking?

Alan
 

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Discussion Starter · #11 ·
Hi again @Thebriggie !
I tried again today, and I tried to start the charging from the app as well. It was unstable just as it happened the first time. I didn't uninstall my app, but I logged out, and then it seemed to work. I am curious about that other thread you mention, I don't find it. Do you have a link??? Only if you have time.
Thank you in advance

Phoebe.
 

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I know yours is not a fast charge issue but it could be similar as why should only dc charging be affected? Again just saying..

Alan
 

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Discussion Starter · #13 ·
"The mazda app perhaps gets sent an update message to show plugged in charging status. If the central server cannot communicate to the phone app for some reason them perhaps we get this fail scenario."

I suspect this also.

"The app can request status updates if the user requests. But in reality the phone app should not need to confirm plugged in charging unless the user requests it. So my point is that somehow dc charging maybe trying to send a status message rather than wait for a user request and when it sees two active accounts with the same vin confusion occurs. "

Exactly my point. Funny, because the first time we tried charging, I didn't even have the app. I downloaded it afterwards to try to see if it worked for me. Hubby has iOS, I have Android. No bueno, ahaha.

I need to take a look at the manual, 3-26.

I'll report back.

Phoebe.
 

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Hello,

I'm interested in the results you'll get in your tests. Unconnecting the other phone app did help with some DC chargersI stll have some troubles with some others. I've tried Allego without success in DC, AC work but charger says 11kW of input which is wrong. I also failed to charge on Tesla SUC but it may be unrelated.
 

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Discussion Starter · #15 ·
Hello,

I'm interested in the results you'll get in your tests. Unconnecting the other phone app did help with some DC chargersI stll have some troubles with some others. I've tried Allego without success in DC, AC work but charger says 11kW of input which is wrong. I also failed to charge on Tesla SUC but it may be unrelated.
I'll try to go to the car dealer tomorrow. I had a reply from Mazda Norway. They said "Men mest sansynlig så er problemet at disse offentlige ladeboksene er koplet opp mot 3 fas og har da en last styring som får systemet til å stoppe opp.": Most likely, the problem is that the public chargers are connected to "3 fas" (three phases???) and then they have a charging control that makes the system to stop.

I hope I have time tomorrow to go to Mazda. Will report back :)

Phoebe
 

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I'll try to go to the car dealer tomorrow. I had a reply from Mazda Norway. They said "Men mest sansynlig så er problemet at disse offentlige ladeboksene er koplet opp mot 3 fas og har da en last styring som får systemet til å stoppe opp.": Most likely, the problem is that the public chargers are connected to "3 fas" (three phases???) and then they have a charging control that makes the system to stop.

I hope I have time tomorrow to go to Mazda. Will report back :)

Phoebe
see if they can install the new 3 phase charger in the trunk currently it’s only a single phase unit.
Electrical wiring Gas Cable Machine Electronic device
 
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