[Mharp]

I tried to use geniepoint at Morrison's today. Followed the instructions, the type2 connector refused to connect so I switched to the CCS. This connected and started charging but a few minutes after getting into the supermarket it just stopped. The mazda dash said "charging interrupted see user manual"

I tried again when I got back to the car - I made sure the car was locked before it started charging, got in and within a minute or so stopped itself again.

I used a slower PodPoint at Lidl yesterday and that seemed fine.

 

[Thebriggie]

Never tried them so your post will help others. The only thing on their website was this. I assume it means start the app or card first then plug in?

Tip - When you plug a CCS enabled vehicle into a charge point, the vehicle immediately starts trying to make the handshake with the charger, if this does not happen within two minutes, the car will shut down and refuse to make the handshake, our customers are more successful when plugging in last. It also states this; As soon as you have pressed 'Click to start charging’, plug the correct connector into your vehicle. You need to do this within 15 seconds of clicking ‘Charge now’. The charger and the vehicle will commence a ‘handshake’ to confirm the connection.

And found this;
I've used the GeniePoint one at my local Morrisons a couple of times with zero issues. One was an entire hour charge. It has contactless too, no need for the app.

In fact I tried to start it via the app. I'd plugged the cable into my car, then went to select the CCS connector but it told me it was "in use". Presumably because it was locked into my car. I assume you have to start in then plug it in. Seems backwards to me though. I just tapped my contactless card to start it instead.

It seems less people have problems with contactless than the app according to some sites

 

[Mharp]

Never tried them so your post will help others. The only thing on their website was this. I assume it means start the app or card first then plug in?

Tip - When you plug a CCS enabled vehicle into a charge point, the vehicle immediately starts trying to make the handshake with the charger, if this does not happen within two minutes, the car will shut down and refuse to make the handshake, our customers are more successful when plugging in last. It also states this; As soon as you have pressed 'Click to start charging’, plug the correct connector into your vehicle. You need to do this within 15 seconds of clicking ‘Charge now’. The charger and the vehicle will commence a ‘handshake’ to confirm the connection.

And found this;
I've used the GeniePoint one at my local Morrisons a couple of times with zero issues. One was an entire hour charge. It has contactless too, no need for the app.

In fact I tried to start it via the app. I'd plugged the cable into my car, then went to select the CCS connector but it told me it was "in use". Presumably because it was locked into my car. I assume you have to start in then plug it in. Seems backwards to me though. I just tapped my contactless card to start it instead.

It seems less people have problems with contactless than the app according to some sites

Yeah I followed the guide, located the charger on app, tapped start charging then plugged in within 15 seconds. It turned green and started charging, just gets interrupted each time for some reason.

I'll try contactless next, thanks for the tip!

Out of interest once the handshake is done and it's charging can you unlock and enter the vehicle?

 

[Thebriggie]

Most chargers allow you to unlock and sit in the car whilst it is still charging as the cable should still be plugged in therefore the handshake should still be good. Geniepoint say you can check charging status on the dashboard so that indicates to me you can start charging with the door open. As a matter of interest you don't have a scheduled charge time set up do you and if so do you change the setting to charge when connected? Thought I'd ask just to knock it out the forums thinking.
Also because I have never used geniepoint (my morrisons is getting them soon) I don't know if you have to register your contacless card with them first. I know they are introducing more chargers where an app or rfid is not required and they will work directly with cards.

One more thing came to mind whilst charging my car when out and about..a bit straw clinging I know but I thought I would throw it in.... If the geniepoint uses 4 or 5g to communicate with its central server and user database and that signal gets interrupted or goes weak would that cause charging dropout?

 

[Mharp]

Most chargers allow you to unlock and sit in the car whilst it is still charging as the cable should still be plugged in therefore the handshake should still be good. Geniepoint say you can check charging status on the dashboard so that indicates to me you can start charging with the door open. As a matter of interest you don't have a scheduled charge time set up do you and if so do you change the setting to charge when connected? Thought I'd ask just to knock it out the forums thinking.
Also because I have never used geniepoint (my morrisons is getting them soon) I don't know if you have to register your contacless card with them first. I know they are introducing more chargers where an app or rfid is not required and they will work directly with cards.

One more thing came to mind whilst charging my car when out and about..a bit straw clinging I know but I thought I would throw it in.... If the geniepoint uses 4 or 5g to communicate with its central server and user database and that signal gets interrupted or goes weak would that cause charging dropout?

Hi again,

I tried the next day with the type2 43kw and it worked absolutely fine, must have been having an off day

 

[Thebriggie]

👍maybe the network was having a bad day!

 

[Stephen68]

I had a bit of a Faff with one in Morrisons Teignmouth and the one in Caernarfon never seems to work. I must say I am always impressed with the PodPoint ones in Tesco, never had an issue.

 

[nikimoto]

I tried to use geniepoint at Morrison's today. Followed the instructions, the type2 connector refused to connect so I switched to the CCS. This connected and started charging but a few minutes after getting into the supermarket it just stopped. The mazda dash said "charging interrupted see user manual"

I tried again when I got back to the car - I made sure the car was locked before it started charging, got in and within a minute or so stopped itself again.

I used a slower PodPoint at Lidl yesterday and that seemed fine.

Spoke with Mazda a few days ago and they told me Engie hadn’t updated their software for Mazda and their charging stations were not recognising the car. Hopefully that has been fixed!

 

[Mharp]

Spoke with Mazda a few days ago and they told me Engie hadn’t updated their software for Mazda and their charging stations were not recognising the car. Hopefully that has been fixed!

Ah that makes sense as it's worked consistently after, cheers