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On the basis that fast charge is dc and public is ac have you checked ev setting to check what ac % charge setting is set at. I assume yes with no schedules set.
Secondly some charge stations in the UK give you 15 minutes for free and you must confirm charge via the charge suppliers app to get more than this. I don't know if this is the same in the Netherlands. If so is your charge being confirmed by the app.
Thirdly is it on all public chargers or just one supplier?
Lastly I assume no error messages just charge complete indication?

It may be a case of knocking things off the list because charger to car to charger communication seems fine or you would not get 15 minutes worth to start with. So either the charger or the car is sending the stop charge signal hence the reason to knock things off the list.

Hope this helps

Alan
 

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Discussion Starter · #3 ·
On the basis that fast charge is dc and public is ac have you checked ev setting to check what ac % charge setting is set at. I assume yes with no schedules set.
Secondly some charge stations in the UK give you 15 minutes for free and you must confirm charge via the charge suppliers app to get more than this. I don't know if this is the same in the Netherlands. If so is your charge being confirmed by the app.
Thirdly is it on all public chargers or just one supplier?
Lastly I assume no error messages just charge complete indication?

It may be a case of knocking things off the list because charger to car to charger communication seems fine or you would not get 15 minutes worth to start with. So either the charger or the car is sending the stop charge signal hence the reason to knock things off the list.

Hope this helps

Alan
The ev setting are checked and dc is 80% and ac 100%, and i have no schedule active. I only get the message that charging is complete. I will try another charger tomorrow but i did had contact with the supplier but they said they couldn’t find any problem.
 

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Another thing to check. Do you have a normal 220/240v home charger cable (or as we call it granny plug charging cable) to plug into the car to test? That is also ac so will test ac charging away from public charging network.

Alan
 

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Hi, I have similar issues with my MX-30 charging at home with the charging cable that came with the car... After 15 to 30 minutes it stops charging. I got a message: "The battery charging cannot be completed. Please check "Vehicle Status" or "Inbox" for more information". After I power cycle the charger (disconnect it from car or not, or disconnect it only from car) it charges until the end!
I went to the dealer and the check the car and there was no errors...
Using public chargers DC or AC it never happened.
 

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When you say charging cable is that the same one you use at ac charger (type2) or the granny plug one 220/240volt?

If type 2 charging elsewhere that rules out the cable as I assume you use it at public ac charging as well as at home? So what make of home charger do you have? Do the connectors at the charger look OK?

If its the granny plug then it's a dealer issue I would have thought? Get them to try it at the garage...

Alan
 

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When you say charging cable is that the same one you use at ac charger (type2) or the granny plug one 220/240volt?

If type 2 charging elsewhere that rules out the cable as I assume you use it at public ac charging as well as at home? So what make of home charger do you have? Do the connectors at the charger look OK?

If its the granny plug then it's a dealer issue I would have thought? Get them to try it at the garage...

Alan
It's the granny plug 220/240V from Mennekes. All connections seems to be ok, I checked the voltage at wall socket and it's around 230V.
 

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It came with the car so as stated its a Mazda problem if your power supply is fine. If you could check it elsewhere using another homes power supply and the same problem occurs that would reinforce it as a granny plug fault.

It's the same socket to the same ac/dc convertor, same car to charger signalling as public ac charging more or less just lower ac input. So that would initially point to the cable unless proven otherwise.

Alan
 

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There is a difference in mennekes cables. when i use the charge cable from our tesla, charging goes a bit faster than when i use the original mennekes cable from the mx30.
Most of the time i use the granny cable, it's not even that much slower than the wallbox.
 

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Marcel, obviously it must produce a higher amperage output that the Mazda cable...but what diffence does that make to the fault condition? Its a Mazda supplied cable which surely is the recommended one to use to confirm the fault. Domestic socket potential problem aside if Mazda supplied a faulty/wrong cable its their responsibility.

Alan
 

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Hey guys, my mx30 stops charging after 15/20min on the public charger whatever i try. At the fast chargers it doesn’t have this problem. Any idea what this could be?
Goedenavond Jan-Willem, Ik heb hetzelfde probleem bij onze MX-30 na ca. 15 minuten stopt het laden en gaat een aantal keren aan en uit (laadpunt thuis). Ik heb de oplossing nog niet gevonden. maar heb jij loadbalancing op je laadpunt. Mijn andere auto laad wel op dus kan ik bijna het probleem met het laadpunt uitsluiten. Hoor graag of je al een oplossing hebt. Groet Dennis
 

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Hey guys, my mx30 stops charging after 15/20min on the public charger whatever i try. At the fast chargers it doesn’t have this problem. Any idea what this could be?
Good evening everyone, I have the same problem with our MX-30 after about 15 minutes the charging stops and goes on and off a number of times (charging point at home). I haven't found the solution yet. but do you have load balancing on your charger. My other car does charge so I can almost rule out the problem with the charger. Would love to hear if you already have a solution. Regards Dennis
 

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Dennis, to confirm is your issue when charging on the mazda supplied type 2 cable plugged into your home charger? Does the other car charge on a different cable?

I assume the problem does not arise at public ac chargers so it's only at home?

Does your other car use the 3 phase supply as opposed to mazda being single phase only?

Alan
 

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Hi Alan, I have a cabled home charger. so both cars use the same cable. Only the Mercedes EQC charge with two phase and the Mazda with one. It start charging and after 15 minutes it stops. It looks like the car is the problem because I can see that the charger is waiting for the car.
 

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OK, Dennis. Have you tried to charge using the mazda cable at a public charger to check that car signalling is basically OK and does not stop. You could also try the granny plug via a home socket. This will confirm that ac charging is or is not working at a base level.
I am wondering if the signalling on the fixed cable/charger is confusing the Mazda or visa versa...perhaps some incompatibility? It's all guess work at this stage.

Alan
 

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Hi
Hi Alan, I have a cabled home charger. so both cars use the same cable. Only the Mercedes EQC charge with two phase and the Mazda with one. It start charging and after 15 minutes it stops. It looks like the car is the problem because I can see that the charger is waiting for the car.
Hi everyone, it's exactly what happens with my MX-30 when is charging with the Mennekes 220/240V cable... Not always but in 10 attempts it charged correctly 2 or 3 times! But if I disconnect and connect again the charger from wall socket side or car side the charging starts again...
 

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It came with the car so as stated its a Mazda problem if your power supply is fine. If you could check it elsewhere using another homes power supply and the same problem occurs that would reinforce it as a granny plug fault.

It's the same socket to the same ac/dc convertor, same car to charger signalling as public ac charging more or less just lower ac input. So that would initially point to the cable unless proven otherwise.

Alan
Many thanks for the inputs, I will try to charge the car at my parents house and check the behavior. Also I have a friend who bought a MX-30 and he will receive it next week so I will try to charge my car with his charger or try to charge his car with my charger at my house... I will post the updates.
Thanks.
 

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OK, Dennis. Have you tried to charge using the mazda cable at a public charger to check that car signalling is basically OK and does not stop. You could also try the granny plug via a home socket. This will confirm that ac charging is or is not working at a base level.
I am wondering if the signalling on the fixed cable/charger is confusing the Mazda or visa versa...perhaps some incompatibility? It's all guess work at this stage.

Alan
Goodmorning Alan, I will try the public charger and the granny plug as well. Maybe it is something with the loadbalancing. I will keep you posted.
 
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