[Baz1964]

Hi,
Here in the UK Mazda have contracted New Motion to supply their home chargers. NM then sub contract to a variety of local installers who need to speak to DNOs and so on.

When I bought the car the estimate was 6 weeks to install, but here we are 8 weeks later with no more detail than "sorry, guv, everybody's busy". Leaving that aside, a conversation this morning with New Motion regarding the charger was quite surprising. Apparently the charger doesn't have an app on a phone (OK, no problem) but it doesn't allow any sort of time control for charging start/stop via the web portal I can access. At this point, I reached the "Sorry, I'm not sure" point with the New Motion rep.
So, can someone who has got a New Motion charger installed tell me:
1: is there a way to set charge times? If not, are you relying on the car to do that? (I have a glitch at present that means a scheduled time will only charge to 100%; anything lower setting defaults to charge on connection)
2: Does it provide any data on energy supplied to the car? If so, how much data?

Thanks in advance, Barry

 

[AJDT10000]

Hi,
Here in the UK Mazda have contracted New Motion to supply their home chargers. NM then sub contract to a variety of local installers who need to speak to DNOs and so on.

When I bought the car the estimate was 6 weeks to install, but here we are 8 weeks later with no more detail than "sorry, guv, everybody's busy". Leaving that aside, a conversation this morning with New Motion regarding the charger was quite surprising. Apparently the charger doesn't have an app on a phone (OK, no problem) but it doesn't allow any sort of time control for charging start/stop via the web portal I can access. At this point, I reached the "Sorry, I'm not sure" point with the New Motion rep.
So, can someone who has got a New Motion charger installed tell me:
1: is there a way to set charge times? If not, are you relying on the car to do that? (I have a glitch at present that means a scheduled time will only charge to 100%; anything lower setting defaults to charge on connection)
2: Does it provide any data on energy supplied to the car? If so, how much data?

Thanks in advance, Barry

Hi Baz. I've had a New Motion charger for about 3-4 months.

Weird what they told you about apps. There are actually 2 apps you can use:

The Shell Recharge app works well for some functionality - I can start and stop the charge from this app. Tend to use this for notifications when the charge starts/stops - comes up on my Apple Watch.

The EV Charging app is the NewMotion app - I can see the full history of my charging here - how long and how much kWh used. The New Motion internet site also allows me to pull off this data between dates/time periods and download into PDF or excel.

You can set the RFID card for home use only for both home and public chargers. Also you can set the charger to require the RFID card be used to start charging.

You can't set the times it chargers - It relies on the car to do this. The charger doesn't have some functionality that others do which is a little disappointing.

Hope this helps - let me know if you need any more info.

 

[Baz1964]

Hi Baz. I've had a New Motion charger for about 3-4 months.

Weird what they told you about apps. There are actually 2 apps you can use:

The Shell Recharge app works well for some functionality - I can start and stop the charge from this app. Tend to use this for notifications when the charge starts/stops - comes up on my Apple Watch.

The EV Charging app is the NewMotion app - I can see the full history of my charging here - how long and how much kWh used. The New Motion internet site also allows me to pull off this data between dates/time periods and download into PDF or excel.

You can set the RFID card for home use only for both home and public chargers. Also you can set the charger to require the RFID card be used to start charging.

You can't set the times it chargers - It relies on the car to do this. The charger doesn't have some functionality that others do which is a little disappointing.

Hope this helps - let me know if you need any more info.

Thanks, AJ, this is useful. It looks like I'll be able to get what I want, so I just need to get the car charge scheduling vs max charge glitch sorted out

 

[mazdauk]

Just to follow onto this, as it sounds Baz1964 had, New Motion have been absolute garbage from start to finish. We’re getting it installed on the 12th August, we live in Yorkshire so not a busy city or London, and we started talking to them on the 6TH JUNE! Their customer service is garbage and unorganised, their process is nonexistent and I wish I’d have just bought a podpoint out of my own pocket but didn’t know how long this would take as they kept nudging it back further and further.

 

[AJDT10000]

Sorry you are all having these problems.

For me, a large part of the problem is that New Motion don't install the charger themselves, so we at the mercy of the local installer they choose to use.

The other issue is that the Mazda dealership should start the install process the moment we pay the deposit. (It clearly says this in Mazdas internal dealership documents). My dealership didn't do this and waited until I picked up my car to start the process.

 

[mazdauk]

Funnily enough, our dealership did (JCT600) and also as soon as I was able to get in touch with our fitters (I did slightly behind NM’s back) things got moving very quickly and efficiently.

One of the main problems is that each charging unit is shipped, they have no UK stock and so it takes up to 3 weeks from when NM confirm the order. Then the right arm doesn’t talk to the left and they’re so busy their processes just fail, but that shouldn’t be affecting the customer, hire more bloody people! Would never recommend them in a million years and when we move, I’ll be getting a podpoint or similar installed - I think Shell would be appalled if they knew what was happening as NM are the face of their home EV network.

 

[Milkfloat]

I don't share your perception of NewMotion mazdauk. In much of SE England NM sub out to Joju and they are first class. They hold stock and ship overnight DPD. In fact mine is a bad news, good news story. The first charger started to do odd things after a couple of months. Mazda UK sorted the whole thing out and Joju shipped and fitted a replacement. All good now. As an aside, if anyone is sourcing their own charger, the independent installation fitter that did my installation said that, if he were to buy a charger, he would always go Zappi.

 

[mazdauk]

That’s good to hear and maybe I was just an isolated case although reviews online tend to be fairly similar in many cases. However I was told by NM themselves that they don’t hold stock and mine is in fact coming from Amsterdam and why my installers are still waiting for it. Maybe it’s another instance of us getting screwed in the North 😄

 

[Baz1964]

Quick update, Joju have now got it together and have scheduled and install for September; to be fair they could have done it a bit earlier but it clashed with our holiday. Famed RFID card has also arrived, so potentially all done by the 6th Sept, just under 3 months from collecting the car.

 

[Baz1964]

So, Joju arrived yesterday as promised and did an excellent job of installing and commissioning, so I'm now up and running.

As a couple info points for anyone else waiting on NM:
1) The charger arrived about two/three weeks ago from Joju, but was shipped from Amsterdam to them for their stockholding. When my wife saw it she was horrified, as it's big. I suggest that you mock up a box at the same dimensions to decide where you want it and fully appreciate the sizing. Ours is in the garage with the cable coming out, so my wife calmed down, otherwise it would have been an issue.
2) You get access to the New Motion app/ portal once it's up and running, but unless you subscribe (£4.80/ mth) you can't access any data about charging sessions, configure the charger to work without the RFID card being present, or do a bunch of other stuff. It feels like their systems are heavily slanted to commercial or semi-commercial sites with personal home use as an afterthought. Even if you subscribe the data provided is when you plug the cable in, take it out and total volume of electricity provided. There is no granularity in terms of a schedule (that has to be set at the car) nor, because of this, is there a concept of different tariffs; they assume it's all a single tariff so their data on cost is also wrong. To get accuracy I still have to combine the data from my Octopus Go tariff. The good news is that with the increased charging speed, I can lock the vast majority of my charging to the Octopus off-peak time slot. If I were doing it again, I'd bin New Motion completely, walk away from the subsidy and get something either from Podpoint or Octopus. In fact, now the cabling is installed, I may do that if I have to deal with New Motion again in any form or if I keep remembering the subscription!!

 

[Milkfloat]

Log onto mynewmotion.com and you can configure the charger including charging without the rfid card. No need for subscription. The website also gives charge amount to 4 significant figures unlike the App.

 

[Baz1964]

@Milkfloat - I'm using mynewmotion.com, rather than the app and I was expecting to get the charger config and detailed data without the subscription but was told yesterday by customer services that was not possible and it wasn't there until I entered bank details and setup a payment profile. Maybe they won't charge me I agree that the website gives the 4 significant figures for electricity delivered, but no info on when the charge is delivered - so if I plug in at 10pm and unplug at 07:30, the session is shown as the entire period, rather than the actual charging period 00:30 - 03:15 when the electricity was being provided.

 

[Milkfloat]

They haven't charged me anything in 5 months. Initially, my charger just recorded the charge time regardless of how long it was plugged in. For the last couple of months, as you say, it now, effectively, shows when it is plugged in. Not always however so signs of some software issues. Shouldn't be about connection as I have poor phone signal so my charger is on my LAN. Nonetheless, you are right in your assertion that it would be difficult to make this a first choice charger.

 

[AJDT10000]

If I click on Charge Cards on the New Motion website and then click on configuration, it shows subscription details. I've never signed anything or paid anything.

 

[Baz1964]

Hmm. Under Charge Points - Configuration I have this (nothing under charge card)

and this is from the help file:

I feel another call with New Motion coming on ;-(......