Thanks for allowing me the time to look into the points raised with the Mazda MX-30 and I am sorry I missed your call today.
To answer the first question, there are no recurring 12v technical issues that we are aware of, with the MX-30. We can look into this further but would need a technical report raised by the diagnosing Mazda dealership with detailed information so the UK Technical Support team can investigate and advise further.
In relation to DC charging, the resistance changes as the battery state of charge increases, which causes the charge rate to fall due to that change in resistance. Temperature also plays a part as the car is doing everything it can to protect the longevity of the battery. Although we quote 20-80% charge in 36 minutes, this is at an ambient temperature of 20°c and with all other conditions being ideal, i.e. battery temp within the ideal range, etc.
There is a PCM update that allows winter mode to be activated at 5°c rather than -5°c, which would help, as the battery heater will operate earlier helping to warm the battery, but in colder temperatures, Rapid charging will take longer than the 36 minutes at 20°c. If this is something you are interested in, we would ask the local Mazda dealer to raise this with the UK Technical Support Team for instructions.
03457 484848 Customer services.
if you have issues with your 12v Battery going flat , or rapid charging issues please complain to this Telephone number. The more that log their concerns to Mazda , the more their Technical department will look at the issues.
To answer the first question, there are no recurring 12v technical issues that we are aware of, with the MX-30. We can look into this further but would need a technical report raised by the diagnosing Mazda dealership with detailed information so the UK Technical Support team can investigate and advise further.
In relation to DC charging, the resistance changes as the battery state of charge increases, which causes the charge rate to fall due to that change in resistance. Temperature also plays a part as the car is doing everything it can to protect the longevity of the battery. Although we quote 20-80% charge in 36 minutes, this is at an ambient temperature of 20°c and with all other conditions being ideal, i.e. battery temp within the ideal range, etc.
There is a PCM update that allows winter mode to be activated at 5°c rather than -5°c, which would help, as the battery heater will operate earlier helping to warm the battery, but in colder temperatures, Rapid charging will take longer than the 36 minutes at 20°c. If this is something you are interested in, we would ask the local Mazda dealer to raise this with the UK Technical Support Team for instructions.
03457 484848 Customer services.
if you have issues with your 12v Battery going flat , or rapid charging issues please complain to this Telephone number. The more that log their concerns to Mazda , the more their Technical department will look at the issues.
